Unbounce Answers/Getting Started with Unbounce/2 - Publishing Your Landing Pages

2.02 Custom Domain (CNAME)

Jason Murphy
posted this on November 26, 2010, 11:39 AM

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Setting up a custom domain to use with your Unbounce account is a two step process:

  1. Adding your custom domain in Unbounce
  2. Creating a CNAME record with your DNS provider to point at our hosts


How do I add my custom domain in Unbounce?

  1. Click on the domains tab in the left column of the Unbounce interface.
  2. If this is your first domain in Unbounce, click "Add your first domain" in the center. If not, click on the Add a Domain button in the upper left of the screen.
  3. In the resulting dialog, select either a sub-domain or a root domain then enter your domain name.

NOTE: if you already have a website living at your root domain (e.g. www.mysite.com) you'll need to use a subdomain (e.g. try.mysite.com or info.mysite.com).


How do I create my CNAME record?

Once you add the domain you'll see a list of steps to create your new CNAME.  You can access articles for popular hosting providers and you will also see a pre-written email that you can send to the person who manages your DNS, if you don't have direct access to your DNS settings.


Is my domain working?

Once you've added the custom domain in Unbounce and set up your CNAME with your DNS provider, you can see from the Domains tab whether or not it's propagated yet - you'll see a yellow "not working" indicator or a green "working" indicator.

NOTE: DNS propagation should only take up to a few hours, but can sometimes take up to 24-hours. If you've double checked to confirm your CNAME set-up and you don't see the green "working" indicator after a few hours, please contact us at support@unbounce.com and our Customer Success team can troubleshoot for you. It may be a propagation issue, but we can double check the set-up for you to see if this is the case.

You can always access the setup directions again from the gear menu Gear.png associated with the domain - you can change or delete the domain from the gear menu as well.

Once your CNAME is fully propagated (working), head back to the Page Overview and change the URL of any pages you'd like published there.

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